The Evolution and Future of Customer Experience: A Glimpse into 2024
Posted on 26 Sept 2023 by Gautam Mahadik
The world of customer experience (CX) has witnessed a remarkable transformation over the years. From its humble beginnings as a customer service function to its current status as a strategic imperative, CX has come a long way. As we stand on the precipice of 2024, it's an opportune moment to reflect on the journey of CX and explore what the future holds.